REMOTE SUPPORT
Some managed services companies just do not get it, probably because it is not their business. This is why I like Cohen Electronics. They respond with the same sense of urgency as if they worked in the company. They are also proactive with services, so we do not need to call them often.
John, Shelley, and Shawn are professional, responsive and all around nice people. Setting up my new computer was a daunting task and they handled it with ease. They also educated me on tools that would help me run my business more effectively (office 365). They installed it and now I can run my business from anywhere.
Shelley and John of Cohen Electronics are life savers! They have rescued us more times than I can count- they are the best at what they do and their customer interaction is beyond fabulous. They really take the headache out of any and all of your Tech issues. Cohen Electrionics is the answer to all of you IT needs! They are just the best!!!
Cohen electronics is great. I recently picked up a virus and could not for the life of me get rid of it. I used an old IT contact that I had and he had the same problem. Along came Cohen electronics to the rescue. I am very busy and it is hard for me to get out of the office so they were able to remote in and fix it in a flash. They were easy to deal with, got rid of my problem in no time and even
Shelley and John and Shawn have been THE BEST! They really helped us out when we were having tons of problems with our computers and all. Not only did they get us back and running, but updated our systems, including malware, and the speed of our computers. Now that they are monitoring our systems regularly, we are not worried anymore about something going wrong. Thanks everyone!
Having worked with John Cohen and Cohen Electronics since August 2008, I can honestly say, he is there to help. We were extremely happy when John ventured out and opened Cohen Electronics, LLC. Today Cohen Electronics handles all of our Los Angeles and San Francisco offices. The staff in our offices have found Cohen Electronics service, reliability, quality of Engineers etc., to be excellent. The needs in these offices can vary weekly, from desktop support, email issues, server changes, office moves and build outs, implementations etc. Whenever we have called Cohen Electronics they have been available. I strongly recommend Cohen Electronics.
“I am a Paralegal for the family law firm of Meyer, Olson, Lowy & Meyers, LLP, as well as the Assistant to the principal partner, Lisa Helfend Meyer, in Los Angeles, California. The partners of the firm rely heavily on John as he has exceptional technical knowledge, and is also very personable. Our firm has grown from 5 attorneys 8 years ago to 15 attorneys today. During that time, we used John Cohen every step of the way to upgrade our system, integrate new employees’ computers, etc. Our system has gone through many changes over the years, they have been maintained and replaced seamlessly by John and his vendors. I highly recommend John and the team at Cohen Electronics, LLC to any business, small, medium or large with their IT needs. John will give you his honest opinion, project plan it, implement it, and roll it out with ease and even keep costs in control.”